top of page
%20(2).png)
%20(2).png)
Refund Policy
Refund Policy -
Last Update:30/09/25
In the Circumstances such as
-You or someone else damaged an item trying to repair it.
-No longer want the item (even in perfect condition)
-Custom items cannot be returned or refunded as these are designed for you, returns & refunds are only eligible if the item arrived damaged with proof.
-Used products can not be returned & refunded for hygiene purposes.
You May not get a refund or return
Return & Refund Questions
When will I receive my refund?
Refunds are issued when the item is returned to us expect a refund to your bank within 1-3 days.
How long do I have to return an item
You should return an item within 14 days, if you do not succeed this you will not be issued a refund
What if my jewellery arrives damaged or the wrong item is sent?
Please contact us right away with photos, and we’ll arrange a replacement or refund at no extra cost as every customer deserves quality.
Contact email roelaueservice@gmail.com
Items must be returned in suitable packaging
bottom of page